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Return/Exchange Policy

Kasa Kai Swimwear will gladly accept swimsuits for an exchange (excluding shipping charges) of any regularly priced, unwashed, unworn, and unused merchandise. All returns must be clean with sanitary stickers (applicable to all bottoms and one piece), unwashed and with original hang tags attached within 21 days. Returns not abiding by this policy will be returned to sender. All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.

 

Customers wishing to exchange merchandise purchased online at kasakaiswimwear.com must first e-mail Kasa Kai Swimwear at info@kasakaiswimwear.com within 7 days of receiving the merchandise for an exchange authorization number.  The merchandise must then be shipped back within 7 days of receiving an exchange authorization number. Please include the original sales receipt and packaging and clearly, write your exchange authorization number on the OUTSIDE of your package. If an exchange number is not written on the outside of the package, it will be returned to sender. Please package suit securely with labels intact.

All exchanges must include the original shipping label, original packaging, and an exchange authorization number.

Acceptable reasons for an exchange include the following:

1 Suit did not fit properly

2 Suit received was wrong style, color, fabric, or size.

3 Manufacturer’s defect 

Shipping and handling charges are non-refundable. 

 

NOTE:  WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED EXCHANGES IF YOU DO NOT HAVE PROOF OF SHIPPING AND TRACKING.